Frequently Asked Questions
Everything you need to know about your NUXE beauty experience.
Are NUXE products tested on animals?
No, in accordance with European regulations, NUXE does not test any of its products or ingredients on animals. We are committed to cruelty-free beauty and ensuring the safety of our formulas through alternative testing methods.
What is your shipping policy?
We offer standard and express shipping options. Orders are typically processed within 24-48 hours. Free standard shipping is available on all orders over $50.
Can I return a product if I am not satisfied?
Yes, we accept returns for unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return and receive a prepaid shipping label.
Are your products suitable for sensitive skin?
Most NUXE products are formulated to be gentle and are dermatologically tested. However, we recommend checking the specific product description for 'sensitive skin' suitability or performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.